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Forto TMS · Lead Product Designer · 2022–present
The Transport Management System is the internal tool operations uses to run shipments. People could look a shipment up. They could not do the work there. That happened in email and spreadsheets. Then they came back and marked it done.
I joined in 2022 to redesign that workflow. From 2024 I took the same problem into an AI pilot - a layer on top of the existing tool, so we could try the new way of working without replacing it. I ran workshops with operations in the EU and Asia, got agreement on the experience, and shipped it with product and engineering. I mentored other senior designers in the team.